Declaration of accessibility

Information about the provider

​​LaVita GmbH​
​Ziegelfeldstraße 10​
84036 Kumhausen, Germany

Telephone: +49 (0)871 / 972 170
Fax: +49 (0)871 / 972 17 17
E-Mail: info@lavita.de

Legal requirements

The legal requirements are set out in the Barrier-Free Accessibility Reinforcement Act (BFSG), in particular Section 14 in conjunction with Section 3 (1) BFSG with reference to the Ordinance to the Barrier-Free Accessibility Reinforcement Act (BFSG).

Introduction

LaVita GmbH endeavors to make its website http://www.lavita.com/ accessible in accordance with the Barrierefreiheitsstärkungsgesetz.

Declaration of accessibility for the following portals:

  • Home page: https://www.lavita.com/
  • Shop: https://shop.lavita.com/
  • Shopping cart: https://shop.lavita.com/cart
  • Order: https://shop.lavita.com/checkout


 

Description of the service

Provision of product information

  • Detailed description of the LaVita micronutrient concentrate including its ingredients, production, use and health benefits.
  • Presentation of the nutritional values and the scientific basis for the composition of the product.

Order and subscription options

  • Possibility

    to purchase LaVita products directly via the online store.

  • Provision

    of information on various ordering options.

Customer service and contact options

  • Provision of a direct contact option to customer service by phone, email or WhatsApp for inquiries about products, orders and general information.
  • FAQ section with answers to frequently asked questions about the use, storage and ordering of products.

Explanations on the implementation of the service

Ordering and purchasing LaVita products

  • Customers can order LaVita products via the online store.
  • The purchase process includes selecting the product, adding it to the shopping cart, entering the delivery address, selecting the payment method and confirming the order.
  • After completing the order, the customer receives an order confirmation with all relevant information.

Subscription service

  • Customers have the option of taking out a subscription.
  • Changes to the subscription can be made online or via customer service.

Delivery and shipping information

  • The products are shipped within the specified delivery times with a logistics partner.
  • Customers receive a shipping confirmation with shipment tracking.
  • Information on shipping costs, delivery times and possible restrictions can be found in the store, in the shopping cart and in the checkout.

Payment options and processing

  • Customers can use various payment methods (e.g. credit card, PayPal, direct debit, invoice).
  • The payment transaction takes place via secure, certified payment service providers.

Returns, revocation and complaints

  • Products are returned in accordance with the conditions stated on the website.
  • Complaints can be submitted via a contact form, by e-mail or by telephone.

Customer service and personal advice

  • Customers can contact customer service by phone, email or WhatsApp.
  • The service includes product advice, support with ordering and information on ingredients, use and possible interactions.

Status of compatibility with the requirements

The audited websites are not fully compliant with the recommendations of the WAI (Web Accessibility Initiative), in particular the Web Content Accessibility Guidelines 2.2, which are part of EN 301 549, due to the following points.

Non-accessible content 

The following content is not accessible for the following reasons:

Incompatibility of the tested pages with WCAG 2.0

  • Not all texts have sufficient color contrasts.
  • Not all quotations are marked as quotations with the HTML structural elements provided.
  • Not all videos offer the option to pause, stop or hide the video content.

Disproportionate burden

Not applicable

Preparation of this accessibility statement

This declaration was created on 27.05.2025.

The basis for the accessibility declaration is a short test carried out by a11y design in the period from 17.02.2025 to 28.02.2025. This short test is based on the recommendations of the Web Accessibility Initiative (WAI) and takes into account essential aspects of accessible web development. In the process, a11y design analyzed the website to be tested in terms of semantic structure, orientation and navigation, the implementation of menus and the integration of images, tables and forms. Keyboard operability and compatibility with assistive technologies such as screen readers were also evaluated.

Based on the results of the short test, we will revise our website and then have a guideline-based test carried out to check the full criteria for conformity with European Standard (EN) 301 549.


 

Non-accessible website content

Pages of our website that have purely informal content may not be fully accessible.

Feedback and contact details

We always endeavor to make our website accessible. However, if you notice any shortcomings with regard to compliance with accessibility requirements, we would be pleased to receive your feedback.

This is how you can reach us:
E-mail: info@lavita.de
Telephone: +49 (0)871 / 972 170

Alternatively, you can use our Contact Form.

Enforcement proceedings

If we do not process your feedback satisfactorily from your point of view, you can contact the Bavarian Enforcement Office:

State Office for Digitization, Broadband and Surveying
IT Service Center of the Free State of Bavaria
Enforcement and monitoring office for barrier-free information technology
St.-Martin-Straße 47
81541 Munich
E-mail: bitv@bayern.de